Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas: Addison, Algonquin, Alsip, Arlington Heights, Aurora, Barrington, Bartlett, Batavia, Bedford Park, Bellwood, Bensenville, Berkley, Berwyn, Bloomingdale, Blue Island, Bolingbrook, Bridgeport, Bridgeview, Brighton Park, Broadview, Brookfield, Buffalo Grove, Burbank, Burr Ridge, Calumet City, Calumet Park, Carol Stream, Carpentersville, Cary, Channahon, Chatham, Chicago, Chicago Heights, Chicago Ridge, Cicero, Clarendon Hills, Country Club Hills, Countryside, Crest Hill, Crestwood, Crete, Crystal Lake, Darien, Deerfield, Des Plaines, Dixmoor, Dolton, Downers Grove, Dundee, East Dundee, Elburn, Elgin, Elk Grove Village, Elmhurst, Elmwood Park, Englewood, Evanston, Evergreen Park, Flossmoor, Forest Park, Fox Lake, Fox River Grove, Frankfort, Franklin Park, Gage Park, Geneva, Glencoe, Glendale Heights, Glen Ellyn, Glenview, Glenwood, Golf, Grayslake, Great Lakes, Gurnee, Hanover Park, Harvey, Harwood Heights, Hazel Crest, Hickory Hills, Highland Park, Hillside, Hinsdale, Hodgkins, Hoffman Estates, Homer Glen, Hometown, Homewood, Huntley, Hyde Park, Indian Head Park, Inverness, Itasca, Joliet, Justice, La Grange, Lake Bluff, Lake Forest, Lake in the Hills, Lake Zurich, Lansing, Lemont, Libertyville, Lincolnshire, Lincolnwood, Lindenhurst, Lisle, Lockport, Lombard, Long Grove, Lynwood, Lyons, Markham, Matteson, Maywood, McCook, McHenry, Medinah, Melrose Park, Merrionette Park, Midlothian, Mokena, Monee, Montgomery, Morton Grove, Mt Greenwood, Mt. Prospect, Mundelein, Naperville, New Lenox, Niles, Norridge, Northbrook, North Chicago, Northlake, North Riverside, Norwood Park, Oak Brook, Oak Brook Terrace, Oak Forest, Oak Lawn, Oak Park, Olympia Fields, Orland Park, Orland Hills, Oswego, Palatine, Palos Heights, Palos Hills, Palos Park, Park Forest, Park Ridge, Plainfield, Posen, Prairie View, Prospect Heights, Pullman, Ravinia, Richton Park, Riverdale, River Forest, River Grove, Riverside, Robbins, Rockdale, Rogers Park, Rolling Meadows, Romeoville, Rose Hill, Roselle, Rosemont, Round Lake, Round Lake Beach, St. Charles, Sauk Village, Schaumburg, Schiller Park, Shady Hill, Sherwood Oaks, Shiloh, Shorewood, Silver Lake, Skokie, Sleepy Hollow, South Barrington, South Chicago, South Holland, South Shore, Steger, Stickney, Stone Park, Stony Island, Streamwood, Sugar Grove, Summit, Thornton, Tinley Park, University Park, Vernon Hills, Villa Park, Volo, Wadsworth, Warrenville, Wauconda, Waukegan, Wayne, Westchester, West Chicago, West Dundee, Western Springs, Westmont, Wheaton, Wheeling, Wildwood, Willowbrook, Willow Springs, Wilmette, Winfield, Winnetka, Wonder Lake, Wood Dale, Woodridge, Worth, Zion.
Can you deliver to a funeral home?
Yes we can. We deliver to local funeral homes daily. Adams, Winterfield, Sullivan Funeral Home in Downers Grove & Hinsdale https://www.adamswinterfieldsullivan.com/. Toon Funeral Home in Downers Grove & Westmont https://www.toonfuneralhome.com/. Hallowell & James Funeral Home in Downers Grove & Countryside https://hjfunerals.com/ . Modell Funeral Home in Darien, IL https://www.modelldarien.com/ . Capettas West Suburban Funeral Home in Westmont https://westsuburbanfh.com/. Beidelman & Kunsch Funeral Home in Naperville https://www.beidelmankunschfh.com/ . Adolf Funeral Home in Willowbrook https://www.adolfservices.com/ Hursen Funeral Home in Hillside https://www.hursen.com/. Conboy Westchester Funeral Home in Westchester https://www.conboywestchesterfh.com/
If you do not see the funeral home you are looking for, please give us a call at (630) 968-0700, we may be able to accommodate special requests.
Do you deliver to local hospitals?
Yes we do! Here is a list of hospitals that we deliver to locally.
!#facilities-hospitals# Hinsdale Hospital in Hinsdale, LaGrange Hospital, Bolingbrook Hospital, Edward Hospital in Naperville, IL, Central DuPage Hospital in Winfield, IL!
If you do not see the hospital you are looking for, please give us a call at (630) 968-0700, we may be able to accommodate special requests.
Do you deliver to nursing homes?
- Fairview Village
- Rest Haven West
- Saratoga Grove Retirement Ctr
- Oak Trace Senior Living Community
If you do not see the nursing home you are looking for, please give us a call at (630) 968-0700, we may be able to accommodate special requests.
Do you deliver to retirement communities?
- Oak Tree Towers
- Peace Memorial Manor
If you do not see the retirement community you are looking for, please give us a call at (630) 968-0700, we may be able to accommodate special requests.
Our Local Business Partners
Our commitment to our community has benefitted us with stong associations with Many Local Business Partners such as:
Adam Winterfield Sullivan Funeral Home
4343 Main St Downers Grove, IL 60515
Hollowell & James Funeral Home
301 75th St Downers Grove, IL 60515
Toon Funeral Home
4920 Main St Downers Grove, IL
Good Samaritan Hospital (Advocate Good Samaritan Hospital)
3815 Highland Ave Downers Grove, IL 60515
3450 Saratoga Ave Downers Grove, IL 60515
200 Village Dr Downers Grove, IL 60515
250 Village Dr Downers Grove, IL 60515
Modell Funeral Home
7710 S Cass Ave Darien, IL 60561
Toon Funeral Home 109 N Cass Ave Westmont, IL 60559
West Suburban Funeral Home
39 N Cass Ave Westmont, IL 60559
Burgess Square Healthcare
5801 S Cass Ave Westmont, IL 60559
801 S Washington Naperville, IL 60540
Amita Hinsdale Hospital
120 n Oak St Hinsdale, Il 60521
Sullivan Family Funeral Home
60 S Grant St Hinsdale, Il 60521
Adolf Funeral Home
7000 S Madison Willowbrook, IL 60523
Coglianese Funeral Home
7508 S Country Line Rd Burr Ridge, IL 60527
Conboy Funeral Home
10501 W Cermak Rd Westchester, IL 60154
Amita Health Adventist Medical Center
5101 Willow Springs Rd. LaGrange, IL 60525
Downtown Downers Grove Management Office
5933A Curtiss St Downers Grove, IL 60515
Downers Grove Chamber of Commerce
2001 Butterfield Road, Suite 105
The Esplanade at Locust Point
Downers Grove, Illinois 60515
Woodridge Chamber of Commerce
5 Plaza Drive, Suite 212
Woodridge, Illinois 60517
Village of Downers Grove
801 Burlington Ave
Downers Grove, IL 60515
Village of Hinsdale
19 E. Chicago Avenue
Hinsdale, Illinois 60521
Village of Westmont
31 W. Quincy St
Westmont, IL 60559
What is your return policy?
We're committed to 100% customer satisfaction. However, there may be times when an arrangement might not meet your expectations. Due to the nature of flowers and floral arrangements, we do not accept returns on flowers or arrangements. If you are unhappy with an arrangement, bouquet or other order, please contact us within 48 hours of order delivery to discuss the potential for a replacement arrangement or bouquet. Options may include a replacement of your arrangement, a credit towards a future purchase, or a full or partial refund. Refunded orders may take up to 10-14 business days to process.
I tried placing an order, but it didn't go through. What can I do?
What if my chosen flowers aren't available?
How can I pay?
Effective Date: January 1, 2020
I. COLLECTION OF INFORMATION
We collect the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:
- Information you provide directly to us.
- Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address;
- Sign-In Information, including username and password, account name, account number;
- Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, marital status, date of birth, age, significant dates such as birthdays, anniversaries and religious holidays you may observe;
- Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
- Information about other people, (for example, if you order a gift and want it sent directly to the recipient) including recipient's name, address, e-mail address, and telephone number;
- Geolocation data;
- Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and
- Correspondence you send to us.
- Information we collect automatically. We collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers; time zone setting and location; browser type and version; browser plug in types and versions; operating system and platform; Internet service provider; pages that you visit before and after using the Services, browsing history, and search history; the date and time of your visit; information about the links you click, pages you view, and advertising you interact with within the Services and other information about how you use the Services; the technology on the devices you use to access these Services; inferences used to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes; and standard server log information. If you or your device experiences an error, we collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred. Consistent with your mobile device or app permissions, we also collect geolocation information including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information, photos stored on your device, contacts from your mobile address book, audio recordings, and appointments from your calendar.
We also receive the categories of information described above from other sources, including from users of our Services, and third-party services and organizations. For example, if you access any social media or similar services through the Services to login or to share information about your experience on our Services with others, we may collect information from these third-party services.
Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.
II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
We use and otherwise process each of the categories of information identified above for the following business purposes:
To make suggestions and recommendations to you about things that are similar to those that you have enquired about or may otherwise be of interest to you, or to send promotional materials from us or by our affiliates and trusted business partners.
To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analytics, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.
Where we need to collect information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may cancel a product or service you have with us.
III. DISCLOSURE OF INFORMATION
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
- Authorized third-party vendors and service providers. We share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
- Corporate affiliates. We may share your information with our corporate affiliates.
- Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.
- Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Heritage House Florist, our affiliates, users, or the public.
- With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services -- such as social media services, third-party single-sign on tools, mobile platforms for in-app purchases -- through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES
The following types of cookies are used on our Services:
- Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services such as, recognizing you by name when you return to our Services or enabling you to use shopping charts with our Services, cannot be provided. These cookies also help keep our Services safe and secure.
- Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
- Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit 'do-not-track' signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
V. INTERNATIONAL TRANSFERS
We do not knowingly collect or sell any information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.
VII. DATA RETENTION, SECURITY, AND INTEGRITY
Information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
IX. CONTACT INFORMATION